Challenges Faced by Sri Lankan e-Commerce Providers

Abstract

This Country Update Note illustrates the perceptions of e-commerce providers in Sri Lanka on the most pressing issues they face when undertaking cross-border trade. The objective is to understand specific barriers they face in e-commerce participation, so that WTO negotiators may address these concerns. The note briefly looks at existing legislation relating to e-commerce in Sri Lanka. It goes on to discuss the concerns raised by e-commerce providers regarding laws, regulations and policies, competition with global companies, and internal and external capacity constraints. Information was gathered through secondary research over the web and surveys and interviews with e-commerce providers.